At a glance
Policy summary
30-day return window after receiving the item.
Item must be in the same condition received — unworn or unused, with tags and original packaging.
Receipt or proof of purchase is required.
Contact Nexora before sending an item back.
Unauthorized returns will not be accepted.
If a return is accepted, Nexora will provide a return shipping label and instructions.
How it works
How to request a return
Contact Us
Request a return using Nexora's support contact.
Return Review
Nexora reviews the request and confirms whether it is accepted.
Follow Return Instructions
If accepted, use the supplied return label/instructions.
Inspection & Refund
The returned item is inspected and, if approved, refunded to the original payment method.
Something wrong with your order?
Damaged or incorrect order?
Inspect your order when it arrives and contact Nexora immediately if the item is defective, damaged, or incorrect so the issue can be evaluated.
Exceptions
Non-returnable items
Certain items cannot be returned, including:
- Custom products, special orders or personalized items
- Perishable goods
- Personal care goods
- Hazardous materials, flammable liquids and gases
Sale items and gift cards are also not accepted for return.
Need something different?
Exchanges
The fastest way to get a different item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU customers
EU 14-day cooling-off period
Merchandise shipped into the European Union is subject to a 14-day cancellation/return right, subject to the conditions stated in this policy.
Once approved
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
Common questions
Returns & refunds FAQ
You have 30 days from receiving your item to request a return.
The item must be in the same condition you received it — unworn or unused, with tags and in its original packaging — along with your receipt or proof of purchase.
Contact us before sending anything back. If your return is accepted, we'll send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Inspect your order on arrival and contact us immediately if it's defective, damaged or incorrect so we can evaluate the issue.
Custom products, special orders and personalized items are generally non-returnable. If you have a specific concern about a custom order, please contact us to discuss it.
Approved refunds are issued to your original payment method.
Approved refunds are issued within 10 business days of approval. Your bank or card provider may take additional time to post it.
The fastest way to get a different item is to return the one you have and, once that return is accepted, place a separate purchase for the new item.
Merchandise shipped into the European Union is subject to a 14-day cancellation/return right, subject to the conditions stated in this policy.
Get started
Need help with a return or refund?
Contact Nexora before sending an item back so the team can provide the correct instructions.